Privacy Policy
Introduction
InfraCharm LLC ("we," "us," or "our") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://infracharm.com, use our services, or otherwise interact with us.
Information We Collect
- Personal Identifiers: Name, address, email address, phone number.
- Billing Information: Payment card details, billing address, transaction history.
- Technical Information: IP address, browser type, operating system, referring URLs, access times, and device information.
- Health Information: For clients in the healthcare sector, we may collect health-related information as required for compliance with HIPAA.
How We Use Your Information
- Providing and managing our services.
- Processing payments and managing billing.
- Communicating with you about your account and services.
- Improving our website and services.
- Complying with legal and regulatory obligations.
Legal Basis for Processing Your Information
We process personal information under the following legal bases:
- Consent: We may process your information if you have given us consent to do so.
- Contractual Necessity: To fulfill our contractual obligations to you.
- Legal Obligations: To comply with legal requirements, such as GPDR, CCPA, ISO 27001, and HIPAA.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our services and ensuring security.
Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Compliance and Legal Obligations: Government agencies, regulators, and other entities to comply with legal obligations or to protect our rights and interests.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures are in compliance with ISO 27001 standards and include:
- Encryption of data at rest and in transit.
- Regular security audits and risk assessments.
- Access controls and authentication mechanisms.
- Staff training and awareness programs.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to access the personal information we hold about you.
- Rectification: The right to correct any inaccuracies in your personal information.
- Erasure: The right to request the deletion of your personal information.
- Restriction: The right to restrict the processing of your personal information.
- Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: The right to object to the processing of your personal information.
- Withdraw Consent: The right to withdraw your consent at any time.
To exercise these rights, please contact us via email: [email protected].
International Data Transfers
We may transfer your personal information to countries outside of your jurisdiction, including the United States, for processing and storage. We will ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses or binding corporate rules.
Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
Contact Us
If you have any questions or concerns regarding our Code of Ethics, please contact InfraCharm LLC Management.