Effective January 20th, 2024
This Service Level Agreement (SLA) outlines the terms and conditions for the provision of services by InfraCharm LLC. This agreement is entered into by InfraCharm LLC ("Service Provider") and the client ("Client").
InfraCharm LLC agrees to provide services to the client unless otherwise noted by Management, or InfraCharm LLC denies producing services for a client. Services we offer can be found on our website at https://infracharm.com.
Payment terms are as outlined in the attached invoice or as agreed upon in a separate agreement between the parties.
InfraCharm LLC agrees to treat all client data and information as confidential and will not disclose it to third parties without the Client's explicit consent.
InfraCharm LLC will provide regular performance reports to the Client, outlining key metrics and service levels achieved.
Any disputes arising under or in connection with this SLA will be resolved through negotiation in good faith between the parties.
Either party may terminate this agreement with written notice if the other party breaches any material terms of this SLA.
Neither party will be liable for any failure or delay in performance under this SLA due to circumstances beyond their reasonable control.
This SLA is governed by and construed in accordance with the laws of the Commonwealth of Virginia.
InfraCharm LLC reserves the right to update or modify this SLA at any time. Clients will be notified of any significant changes.
If you have any questions or concerns regarding our SLA, please contact InfraCharm LLC Management.